At Digiscales, we provide customized digital services including Meta Ads management, Video Editing, and Graphic Designing. Due to the nature of these services, our refund and cancellation policy is outlined below.
1. Cancellation Policy
- Once a project is confirmed and work has started, cancellation is not allowed.
- If cancellation is requested before work begins, it may be considered on a case-by-case basis.
2. Refund Policy
A. Eligibility for Refunds
You may request a refund only if:
- The service has not been started by our team
- There is a valid technical or operational issue from our side
B. Non-Refundable Cases
❌ No refunds will be provided in the following situations:
- Work has already been started or completed
- Dissatisfaction due to subjective preferences (design style, editing style, etc.)
- Delay caused due to lack of response from client side
- Change of mind after project initiation
- Failure to achieve expected business results (e.g., ad performance)
C. Revision Policy (Important for Services)
- We offer limited revisions based on the agreed scope of work
- Additional revisions or major changes may be chargeable
D. Refund Process
To request a refund:
- Email us at: digiscale10@gmail.com
- Include:
- Your name
- Service details
- Reason for request
Our team will:
- Review your request within 3–5 business days
- If approved, process the refund within 7–10 business days via the original payment method
3. Payment Terms
- Full or partial advance payment is required before starting any project
- Work will begin only after payment confirmation